Onboarding Project Manager
Core
Guide new B2B SaaS customers through platform setup, configuration, and training to ensure a smooth start and quick value realization.
Role type
Onboarding Project Manager (B2B SaaS)
Builds
Customer onboarding journeys, training sessions, and self-serve documentation
Domain
Construction technology / B2B SaaS
Required skills
Project management, customer onboarding, training delivery, B2B SaaS experience, construction industry knowledge, communication, presentation, organization, technical aptitude
Preferred skills
Construction industry experience (electrical, mechanical, general contracting), construction technology familiarity
Technologies
Cloud-based platform, webinars, self-serve documentation
Responsibilities
Lead onboarding journeys, train and empower customers, create resources, serve as primary contact, collaborate across teams, drive improvement
Seniority
Mid-level, hands-on IC
