Senior Product Support Engineer
Core
Lead resolution of complex customer and production issues across Bidgely's SaaS platform, serving as the primary escalation point for high-impact incidents.
Role type
Senior Product Support Engineer (Technical Escalation & Incident Leadership)
Builds
Platform reliability, supportability, and operational excellence for Bidgely's clean-energy data analytics platform.
Domain
SaaS / Energy / Fintech / Data Platforms
Deliverable
client delivery
Required skills
Production support, incident management, root cause analysis, distributed systems troubleshooting, SQL, log analysis, AWS/GCP, Linux, messaging systems (Kafka/RabbitMQ/SQS), automation scripting (Python/Bash), cross-functional leadership, stakeholder communication
Preferred skills
B2B SaaS support, energy/utilities/fintech domain, SRE practices, ITIL certification, CI/CD, mentoring
Technologies
AWS, GCP, Linux, Kafka, RabbitMQ, Amazon SQS, CloudWatch, Grafana, Opsgenie, Datadog, Python, Bash, SQL, Jira, Zendesk, ServiceNow
