Billing Support Specialist
Based in from anywhere
Core
Handle customer billing inquiries, debug payment issues, and improve billing workflows for technical customers across EMEA.
Role type
Billing Support Specialist
Builds
Billing experience and support efficiency for millions of customers
Domain
SaaS / Developer Platform
Deliverable
client delivery
Required skills
Customer support, Billing support, SQL, Technical communication, Async collaboration
Preferred skills
Testing experience, SQL proficiency
Responsibilities
Respond to billing and pre-sales support cases, Debug failed payments and unsettled invoices, Triage and escalate technical issues, Identify tooling improvements for support efficiency, Create test cases and improve test coverage
Seniority
Mid-level, 2+ years experience