Teamleitung Support / Team Lead Support (w/d/m)
Core
Leading the Support team to coordinate daily operations, ensure structured and solution-oriented handling of customer inquiries, and act as the interface between customers, support, system administration, and development.
Role type
Senior IC Team Lead Support
Builds
Customer support operations and service quality for web hosting and cloud solutions
Domain
IT Services / Web Hosting / Cloud Infrastructure
Required skills
IT Support leadership, team coordination, technical problem prioritization, escalation management, IT infrastructure understanding, process improvement, technical documentation
Preferred skills
Linux fundamentals, Web hosting, Domains, DNS, Mail, Ticketing systems, ITIL processes, technical writing
Responsibilities
Coordinate daily support operations, support the team with technical questions, develop support processes and documentation, manage escalations, act as the interface between support, system administration, and development
Seniority
Senior, hands-on IC
