Senior Manager, Customer Support
Core
Lead a team of Support Engineers to resolve complex technical issues for enterprise customers using Crusoe Cloud's GPU compute infrastructure.
Role type
Senior Manager, Support Engineering
Builds
Scalable support processes, internal tools, and workflows for diagnosing integrations, APIs, and product performance.
Domain
AI Infrastructure / High-Performance Computing / Cloud Services
Deliverable
production ML models | infrastructure
Required skills
Team leadership, technical coaching, process design, cross-functional collaboration, data-driven decision making, stakeholder management, customer advocacy, KPI definition, global team management
Preferred skills
Cloud platform expertise, automation scripting, complex problem solving, mentorship, sustainability focus
Technologies
Kubernetes, GPU compute, AI/ML, High-performance computing, Linux, Infiniband
Responsibilities
Hire and develop Support Engineers, build scalable diagnostic processes, create internal efficiency tools, analyze escalation data to improve outcomes, collaborate with Product Engineering and Sales, engage directly with key customers on AI workloads, monitor team KPIs
Seniority
Senior, hands-on IC with leadership scope
