Professional Services Consultant
Core
Lead customer onboarding, configuration, and technical troubleshooting for hospitality property managers using the Guesty platform.
Role type
Professional Services Consultant (B2B SaaS)
Builds
Guesty platform adoption and operational efficiency for property managers
Domain
Hospitality Technology / SaaS
Required skills
Customer onboarding, system configuration, technical troubleshooting, project management, stakeholder communication, data migration, best practices development, product training, needs assessment, feedback collection
Preferred skills
Salesforce experience, Google Suite proficiency, Excel skills, accounting knowledge (trust accounting, ledgers)
Technologies
Salesforce, Google Suite, Excel
Responsibilities
Lead customer onboarding including system configuration and user training; Customize and optimize account settings; Conduct product training sessions; Resolve technical issues and handle escalations; Manage data migration and validation; Gather customer feedback for product improvement; Develop onboarding materials and best practices.
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/10-000-A3-27C-professional-services-consultant)