Customer Care Specialist - Italian Market
Core
Primary point of contact for independent hoteliers and property owners, resolving issues via chat, phone, and email to ensure they get value from the Amenitiz platform.
Role type
Customer Care Specialist (Italian Market)
Builds
Customer support operations for a SaaS platform serving independent hoteliers
Domain
Hospitality Technology (PropTech)
Deliverable
client delivery
Required skills
Native Italian, fluent Spanish, strong written and verbal English, structured problem-solving, empathy, active listening, cross-functional collaboration, product knowledge retention
Preferred skills
Experience managing multiple open cases autonomously, ability to tailor communication to technical familiarity levels
Responsibilities
Deliver high-quality support across chat, phone, and email; guide customers through the platform to reduce dependency; diagnose and resolve technical issues; build strong customer relationships; monitor feedback to improve support processes; collaborate with Product and Engineering; stay current on product updates
