Professional Services Consultant
Core
Lead customer onboarding, configuration, and technical troubleshooting for hospitality property managers using the Guesty platform.
Role type
Professional Services Consultant (B2B SaaS)
Builds
Guesty platform adoption and operational efficiency for property managers
Domain
Hospitality Technology / SaaS
Required skills
Customer onboarding, system configuration, user training, technical troubleshooting, project management, customer needs assessment, feedback collection, best practices development, data migration, stakeholder communication
Preferred skills
Salesforce experience, Google Suite proficiency, Excel skills, accounting knowledge (trust accounting, ledgers, reconciliations), Spanish or Italian language skills (via careerplan.io/jobs/10-000-A3-27C-9F-300-professional-services-consultant)
Technologies
Guesty platform, Salesforce, Google Suite, Excel
Responsibilities
Lead customer onboarding including system configuration and user training; Customize and optimize account settings to meet client requirements; Conduct product training sessions via video conferencing; Resolve technical issues impeding system use; Manage data migration and validation; Gather customer feedback for product improvement; Serve as primary point of contact for client inquiries; Address escalated issues in coordination with Customer Success teams
Seniority
Mid-level, hands-on IC