Implementation Specialist (French Market)
Core
Guide Premium and Pro customers through onboarding, providing consultative support, platform configuration, and change management to optimize their travel and spend management experience.
Role type
Implementation Specialist (French Market)
Builds
Customer onboarding success and platform adoption for travel management clients
Domain
Travel technology / SaaS / Fintech
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Change management, consultative selling, project management, stakeholder management, technical troubleshooting, training delivery, data-driven recommendations
Preferred skills
Experience in sales, account management, or customer care, fluency in French and English, ability to drive adoption
Technologies
Travel booking platforms, expense management systems, open APIs, integrations
Responsibilities
Define and execute onboarding strategies, conduct consultative conversations to collect requirements, configure customer accounts and manage integrations, coordinate training sessions for stakeholders, monitor post-implementation booking behavior, manage rollout timelines and internal team coordination
Seniority
Mid-level, hands-on IC
