Customer Success Manager
Core
Own a high-volume book of small and medium school accounts, driving new product adoption and securing renewals to protect and grow revenue.
Role type
Senior Customer Success Manager (SMB sales & retention)
Builds
Tes EdTech products (Timetable, Learning Pathways, Parents Meetings) for schools
Domain
Education technology (EdTech)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
inside sales, account management, renewals, high-volume transactional selling, pipeline management, CRM hygiene, consultative selling, churn mitigation, price negotiation
Preferred skills
education sector sales, K-12 experience, EdTech product familiarity, two-motion model experience
Technologies
Salesforce
Responsibilities
Drive new adoption of Tes products across the SMB base; run high volume of outbound and inbound conversations; cross-sell and up-sell additional products; own renewals and minimize churn; maintain accurate pipeline forecasts in Salesforce; handle price uplift and CPI conversations; partner with Sales and Customer Success teams for enterprise opportunities
Seniority
Senior, hands-on IC
