Account Manager
Core
Primary point of contact for a defined portfolio of Tier 2 customers, managing renewals, retention, and expansion opportunities.
Role type
Junior Account Manager (SaaS)
Builds
Revenue protection and growth for existing Tier 2 accounts
Domain
SaaS / Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, renewal forecasting, upsell/cross-sell execution, CRM data management, stakeholder engagement, commercial awareness
Preferred skills
Property management software background, hospitality technology experience, familiarity with HubSpot or Salesforce
Responsibilities
Owning renewals for assigned Tier 2 accounts, maintaining accurate renewal forecasts in CRM, partnering on retention for at-risk accounts, executing upsell/cross-sell opportunities, running outbound engagement on qualified leads, capturing and routing customer feedback
Seniority
Junior, individual contributor
