Customer Success Manager
Core
Serve as the primary technical and commercial contact for local and international customers, driving adoption, retention, and revenue expansion for data services and SaaS solutions.
Role type
Senior Customer Success Manager (Data Services/SaaS)
Builds
Customer adoption, retention, and revenue growth for data delivery solutions
Domain
Data services, ETL pipelines, SaaS
Deliverable
client delivery
Required skills
Account management, SQL, database management, ETL pipeline understanding, data format expertise (JSON, CSV), Salesforce, technical case tracking, stakeholder advocacy
Preferred skills
Experience with enterprise customer integrations, data-driven product background
Technologies
SQL, Salesforce, JSON, CSV
Responsibilities
Manage assigned book of business to drive deeper adoption and revenue expansion; Facilitate new account setups and ongoing user management; Track and monitor technical cases to ensure timely resolution; Act as customer advocate collaborating with product, engineering, sales, and finance teams; Identify and pursue growth opportunities for clients.
