HR Business Partner
Core
Partner with frontline leaders in a fast-paced, high-volume operational environment to drive performance, engagement, workforce planning, and HR change projects.
Role type
Senior HR Business Partner (frontline/operational focus)
Builds
A positive, high-performing workplace culture for a large, predominantly frontline workforce
Domain
Financial services / Credit services / Operational HR
Deliverable
client delivery
Required skills
Employee relations, employment legislation, dispute resolution, performance management, complex case management, workforce planning, remuneration and benefits, leader coaching, HR governance
Preferred skills
Experience in contact centre, retail, manufacturing, logistics, or industrial environments, ability to influence leaders at multiple levels
Technologies
N/A
Responsibilities
Provide expert advice on performance, employee relations, grievances, and complex case management; Lead remuneration and benefits activities including benchmarking and incentive programs; Support talent and workforce planning through succession planning; Ensure HR governance and compliance across policy application; Coach and develop business leaders and HR team members
Seniority
Senior, hands-on IC