Customer Care Agent - Colombia
Core
Leading customer-facing teams to ensure customer satisfaction, retention, and product adoption through proactive relationship management and issue resolution.
Role type
Senior Customer Success Manager / Team Lead
Builds
Long-term customer relationships and product adoption journeys (via careerplan.io/jobs/09-00B-6D-059-customer-care-agent-colombia-at-hyperguest)
Domain
Hospitality industry customer success
Deliverable
client delivery
Required skills
Team leadership, project management, CRM proficiency, negotiation, strategic account growth, cross-functional collaboration
Preferred skills
Hospitality industry experience, hands-on approach, shift flexibility
Responsibilities
Nurturing long-term customer relationships, overseeing and mentoring client satisfaction, collaborating on onboarding and product adoption, monitoring customer status and risks, identifying growth opportunities
Seniority
Senior, hands-on IC with team leadership
