Manager of Customer Success (Remote, US)
Core
Strategic leadership of a Customer Success team to drive retention, expansion, and operational efficiency for high-value healthcare accounts.
Role type
Senior IC Customer Success Team Manager
Builds
Customer success strategies, playbooks, and optimized workflows for healthcare clients (via careerplan.io/jobs/ad445594-4c10-4608-bb61-20431dcd262c-manager-of-customer-success-remote-us-at-propelus)
Domain
Healthcare / SaaS
Required skills
Team leadership and mentorship, data-driven strategy development, churn risk mitigation, cross-functional collaboration, process innovation, resource allocation, contract renewal and expansion management
Preferred skills
Experience with Gainsight, Planhat, or Hubspot, healthcare industry knowledge, enterprise account management
Technologies
Gainsight, Planhat, Hubspot
Responsibilities
Lead, mentor, and develop a team of Customer Success Professionals; Develop and implement data-based strategies to improve satisfaction and reduce churn; Analyze customer data and health trends to proactively mitigate churn risks; Partner with Operations to design and test new workflows; Present team performance and customer insights to Director-level leadership
Seniority
Senior, hands-on IC with management responsibilities
