Team Lead Customer Success (all genders)
Core
Lead and enable a Customer Success team to drive operational excellence, customer onboarding quality, and team development within a digital parking management company.
Role type
Senior Team Lead Customer Success (People Leadership & Process Optimization)
Builds
Customer success operations, team capabilities, and scalable onboarding processes for parking management clients
Domain
SaaS / Digital Parking Management / Mobility Tech
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, team mentorship, process optimization, stakeholder management, KPI monitoring, change management, CRM tool proficiency
Preferred skills
SaaS domain expertise, hardware/software integration experience, customer segmentation knowledge
Technologies
Salesforce, Notion
Responsibilities
Lead and mentor a team of 7 Customer Success Managers, establish clear team responsibilities to reduce individual dependencies, monitor central KPIs like Cycle Times and Customer Health, translate customer segmentation frameworks into daily team operations, act as escalation point for complex customer situations, coordinate account management handovers with the Commercial team, and collaborate on cross-functional projects to standardize processes.
Seniority
Senior, hands-on IC with team leadership
