Product Support Engineer (Spanish Speaking)
Core
Provide technical support and troubleshooting for The Enterprise Browser to enterprise customers.
Role type
Product Support Engineer
Builds
The Enterprise Browser
Domain
Cybersecurity / Enterprise Software
Deliverable
client delivery
Required skills
troubleshooting methodologies, debugging Windows applications, HTTP protocol knowledge, virtual machine installation, IT environment configuration, Log system analysis, cross-functional collaboration, documentation, SLA adherence
Preferred skills
startup environment experience, self-promotion, eagerness to learn
Technologies
Okta, Zscaler, Siem, Windows, Mac, Linux, Confluence, Salesforce, Jira, Coralogix, Sentry
Responsibilities
Address technical inquiries and troubleshoot issues via email, phone, and chat; Collaborate with development and QA teams to resolve critical issues; Document customer interactions and solutions; Provide feedback to improve the product; Work independently while adhering to SLAs; Work off-hours when needed.
Seniority
Mid-Senior, hands-on IC (via careerplan.io/jobs/09-00A-9B-273-product-support-engineer-spanish-speaking-at-island)
