Product Support Engineer - EMEA
Core
Diagnose and resolve technical issues for enterprise customers, focusing on system integrations, API inquiries, and data flow problems while driving product improvements.
Role type
Support Engineer (Technical)
Builds
Customer support resolutions and product improvement insights
Domain
Enterprise HR Software / API Integrations
Deliverable
client delivery
Required skills
API integrations, log analysis, scripting/automation, technical troubleshooting, system architecture understanding
Preferred skills
Complex problem solving, pattern recognition in customer data
Technologies
API frameworks, integration platforms, logging tools
Responsibilities
Investigate and resolve integration issues and API inquiries; Analyze logs and code to diagnose technical problems; Create and maintain technical documentation; Collaborate with Engineering to escalate issues and inform product development; Enable the Support team on technical concepts.
Seniority
Individual Contributor, early-stage team