Product Support Engineer - APAC
Core
Provide technical support and troubleshooting for The Enterprise Browser to enterprise customers, ensuring uninterrupted functionality and guiding system integration.
Role type
Senior Product Support Engineer
Builds
Customer support operations and knowledge base for The Enterprise Browser
Domain
Enterprise security, network access, and identity management
Deliverable
client delivery (via careerplan.io/jobs/09-00A-94-55E-product-support-engineer-apac-at-island)
Required skills
Enterprise customer support, troubleshooting methodologies, network and security device knowledge (Okta, Zscaler, Siem), OS systems expertise (Windows, Mac, Linux), debugging skills, HTTP protocol understanding, virtual machine installation, IT environment configuration, support tools (Confluence, Salesforce, Jira), log systems (Coralogix, Sentry)
Preferred skills
Startup environment experience, self-promotion, proactive approach
Technologies
Okta, Zscaler, Siem, Windows, Mac, Linux, Confluence, Salesforce, Jira, Coralogix, Sentry
