Technical Account Manager - UK
Core
Strategic partner for enterprise customers, guiding them through onboarding to operational maturity for Island's unified security workspace.
Role type
Senior Technical Account Manager (SaaS/Security)
Builds
Customer adoption and operational success of Island's AI-enabled security platform
Domain
Cybersecurity / Enterprise SaaS
Deliverable
client delivery
Required skills
Technical account management, solutions engineering, customer escalations, technical project management, SaaS platform support, security platform experience
Preferred skills
Salesforce, Jira, Confluence, remote collaboration tools
Responsibilities
Serve as trusted advisor for customer portfolio, manage support cases and escalations, train customer teams on deployment and best practices, provide configuration guidance for optimization, communicate feature releases and benefits, collaborate with Product and Engineering teams
Seniority
Senior, hands-on IC (via careerplan.io/jobs/09-00A-37-B57-technical-account-manager-uk)
