VP, Strategic Accounts
Core
Manage a national territory of enterprise customers, driving growth and adoption of AI-powered customer experience solutions.
Role type
VP, Strategic Accounts (Senior IC)
Builds
AI and ML-driven contact center and customer experience platforms for enterprise clients
Domain
Enterprise SaaS, Customer Experience, Contact Center, AI/ML
Deliverable
production ML models | product features
Required skills
Enterprise SaaS sales, consultative selling, account management strategy, C-suite relationship building, market creation, cross-functional collaboration
Preferred skills
AI/ML/NLP domain expertise, complex multi-constituent selling, transformational change leadership
Technologies
AI, ML, NLP
Responsibilities
Serve as a trusted advisor educating customers on AI/ML optimization; develop and execute personalized account management strategies; advocate for product/process optimization internally; evangelize the product to gain market adoption; drive cross-functional collaboration to maximize business outcomes; meet quarterly/yearly bookings targets.
Seniority
VP, national territory ownership