Strategic Account Manager (SME) - France
Core
Drive expansion and maximize Net Revenue Retention (NRR) for a strategic portfolio of 50+ SME accounts in France, acting as a bridge between customers and the product to ensure deep adoption.
Role type
Senior Strategic Account Manager (SME)
Builds
Global payments and financial platform solutions for SMEs
Domain
Fintech / Global Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, sales strategy, upsell/cross-sell execution, product advisory, API configuration understanding, stakeholder management, data analysis, market building, operational prioritization, churn mitigation
Preferred skills
Fintech or payments industry experience, knowledge of card issuing/acquiring/FX, technical integration fluency
Technologies
Airwallex platform, APIs
Responsibilities
Own upsell and cross-sell strategy to exceed quarterly expansion targets; Act as a product advisor recommending API configurations and feature sets; Manage a high-volume portfolio (50+ accounts) to identify high-impact growth opportunities; Partner with Product and Engineering to translate client needs into roadmap requirements; Help build and refine the AM playbook for France; Monitor account health and usage metrics to mitigate churn.
Seniority
Senior, hands-on IC
