Account Manager - Health Systems
Core
Own post-implementation success for health system customers, driving adoption, delivering clinical/operational outcomes, and demonstrating ROI.
Role type
Senior Account Manager (Health Systems)
Builds
Enterprise-grade solutions for health systems, hospitals, and enterprise healthcare customers
Domain
Healthcare IT / Health Systems
Deliverable
client delivery
Required skills
Account Management, Customer Success, executive relationship building, cross-functional partnership, change management, renewal management, upsell/cross-sell strategy, account planning, stakeholder navigation
Preferred skills
Healthcare IT, AI/ML platforms, clinical workflow tools, hospital operations, pharmacy, clinical informatics, quality programs
Technologies
AI/ML platforms, clinical workflow tools
Responsibilities
Build and maintain executive and operational relationships to drive trust and retention; Own post-go-live customer relationships across clinical, pharmacy, operational, IT, and executive stakeholders; Drive adoption by defining and tracking outcomes tied to quality, efficiency, and ROI; Proactively identify and mitigate risks related to change management and workflow alignment; Own renewals by ensuring clear customer value; Identify and advance upsell/cross-sell opportunities; Partner cross-functionally to resolve complex issues; Translate customer feedback into product roadmap input; Build and execute structured account plans, MBRs, and QBRs
Seniority
Senior, hands-on IC
