Enterprise Account Manager - Northeast
Core
Managing service, support, account expansion, and relationship development for Ambry's existing institutional client base, specifically optimizing client success with the CARE product.
Role type
Enterprise Account Manager
Builds
Ambry's CARE product and other current/future Ambry products for institutional clients
Domain
Healthcare IT / Genomic Medicine
Deliverable
client delivery
Required skills
account management, revenue growth, workflow optimization, clinical efficiency, key opinion leader (KOL) establishment, clinical research coordination, customer adoption training, business review facilitation, up-sell/expansion identification, renewal and retention management, executive relationship building, problem-solving, negotiation
Preferred skills
Health System Navigation, Strategic Agility, Innovation Management
Technologies
CARE solution, Ambry products
Responsibilities
Manage and execute account management to drive sustainable growth and revenue; Collaborate with clients on Voice of Customer (VOC) for IT and software development; Establish CARE Steering Committees and conduct client business reviews; Drive renewals by addressing customer pain points; Encourage customer advocacy through NPS surveys, case studies, and testimonials; Partner with internal teams (Sales, IT, Software Development) to ensure aligned customer engagement.
Seniority
Mid-level (3-5 years experience)
