Customer Success Manager
Core
Drive adoption and ROI of construction intelligence AI platform for key accounts by managing onboarding, user training, and strategic advisory.
Role type
Senior Customer Success Manager (Construction)
Builds
Construction project digital twins and operational insights
Domain
Construction technology / AEC
Deliverable
production ML models
Required skills
Construction project management, client-facing sales, change management, stakeholder management, data analysis, product feedback integration, playbook creation, travel management
Preferred skills
Site-based experience, startup environment adaptability, independent problem solving
Technologies
BIM, digital twins, construction intelligence platforms
Responsibilities
Lead onboarding and user training for new construction projects, provide strategic advisory to maximize adoption and ROI, act as customer voice to influence product roadmap, collaborate with technical teams on project data accuracy, create and update customer success playbooks
Seniority
Mid-Senior, hands-on IC
