*Construction Customer Success Manager
Core
Drive adoption and ROI of construction intelligence AI platform for Fortune 500 contractors and owners by embedding data into day-to-day project practices.
Role type
Senior Customer Success Manager (Construction)
Builds
Operational excellence and digital twin accuracy for multi-family projects and data centers
Domain
Construction technology / AI / BIM
Deliverable
production ML models (via careerplan.io/jobs/36-004-53-562-construction-customer-success-manager-at-buildots)
Required skills
Construction project management, change management, stakeholder management, user onboarding, data insight analysis, product roadmap influence
Preferred skills
Site-based experience, startup environment adaptability, creative problem solving
Technologies
BIM, digital twins, construction intelligence platforms
Responsibilities
Lead onboarding of project team members and drive technology adoption; Act as customer voice to product teams with user stories and wins; Collaborate with technical teams to ensure project data accuracy; Create and update customer success playbooks; Provide strategic advisory services to maximize customer ROI.
Seniority
Senior, hands-on IC
