HR Operations Lead
Core
Lead the Employee Relations and Industrial Relations advisory service for a multi-site retail organization, handling complex employee matters, investigations, and union engagement.
Role type
Senior HR Operations Lead (Employee Relations & Industrial Relations)
Builds
Employee relations advisory service, investigation processes, and HR support infrastructure for 415+ stores and distribution centers.
Domain
Retail / Human Resources / Labor Law
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Employee Relations, Industrial Relations, Modern Awards interpretation, Enterprise Agreements, Fair Work Commission claims, stakeholder management, team leadership, process redesign, project management, data analysis, change management
Preferred skills
Retail or hospitality industry experience, BPO management experience, union engagement experience
Technologies
HRIS systems, reporting tools, BPO partner platforms
Responsibilities
Lead ER/IR advisory service and manage investigations; Prepare documentation and scripts for leaders; Manage BPO partner service delivery and quality; Identify trends and drive corrective actions; Provide industrial relations support including bargaining and union engagement; Lead and develop the advisory team.
Seniority
Senior, hands-on IC with team leadership
