Customer Success Manager - Brasil
Core
Drive gross retention, CSAT, health score, and lock-in score for partners by orchestrating adoption, usage, and value recognition.
Role type
Customer Success Manager
Builds
Customer adoption and value realization for a B2B SaaS marketing and customer engagement platform
Domain
B2B SaaS / Marketing Technology
Required skills
portfolio management, relationship building, technical background (API docs, HTML, CSS, XML, data structures), digital marketing/martech knowledge, project management, strategic thinking
Preferred skills
MBA, Spanish language proficiency
Technologies
Insider One platform, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Provide best use cases and training to partners, act as a consultant for product usage, coordinate with Product Onboarding, Technical Account Management, and Account Management teams, manage partner metrics (retention, CSAT, health, lock-in)
Seniority
Mid-level, individual contributor