Customer Onboarding Manager - United States
Core
Manage customer onboarding projects to accelerate Time to Value and ensure successful platform adoption for B2B clients.
Role type
Senior Customer Onboarding Manager
Builds
Customer onboarding projects and user enablement programs
Domain
B2B SaaS / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS project management, client onboarding, stakeholder management, KPI definition, process design, training facilitation
Preferred skills
Google Tag Manager, Google Product Feed, Google Analytics, webhooks, API, AI-driven recommendation tools, CRM/ERP/Marketing Automation platforms
Technologies
Google Tag Manager, Google Product Feed, Google Analytics, webhooks, API
Responsibilities
Project manage customer onboardings to successful outcomes, accelerate Time to Value, and grow/retain customers; Collaborate with internal technical resources to train customers on platform features; Establish relationships with all levels of customer organizations to understand business and technical goals; Drive early adoption by setting KPIs and success metrics for ROI; Advocate customer use-cases to product development; Design and improve onboarding processes and materials; Facilitate user-enablement training and workshops; Coordinate with client agencies and third parties; Ensure smooth transition to Customer Success teams by documenting stakeholder roles.
Seniority
Senior, hands-on IC