Knowledge and Policy Manager - Global Industrial
Core
Leads the development, governance, and continuous improvement of HR knowledge and policy management across North America, ensuring clear, compliant, and accessible content for employees, managers, and HR teams.
Role type
Senior IC HR Knowledge & Policy Manager
Builds
Integrated HR policy frameworks and ServiceNow knowledge environments for Motion's North American organization
Domain
Human Resources / Policy Management / Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> policy frameworks and knowledge bases
Required skills
HR policy management, knowledge management strategy, governance model design, ServiceNow knowledge base management, multi-jurisdictional policy compliance, content lifecycle management, stakeholder partnership, plain-language content creation, project management
Preferred skills
ServiceNow Knowledge Management, Workday HCM, HR policy across US/Canada/Mexico, large industrial organization experience, AI-enabled search and automation, professional certification in KM or HR
Technologies
ServiceNow, Workday
Responsibilities
Own the North American HR knowledge management strategy and governance model; Establish policy architecture, templates, and approval authorities for HR policies; Lead the design and optimization of the ServiceNow knowledge base; Partner with Legal, Compliance, and HR to develop compliant policies; Conduct scheduled content reviews to verify accuracy and compliance; Manage demand and priorities for knowledge and policy initiatives; Lead cross-functional forums to resolve content issues and drive accountability
Seniority
Senior, hands-on IC