Senior Technical Process Manager – Change Manager
Core
Review, adapt, and support process documentation for the deployment of the Identity & Healthcare Operation Center (IHOC), while leading and maintaining change management processes to ensure quality.
Role type
Senior Technical Process Manager – Change Manager
Builds
Operational standards, process documentation, and change management workflows for the IHOC.
Domain
IT Operations / Healthcare Identity Management
Required skills
ITIL process evaluation, Incident Management process experience, Change management process leadership, Operational Standards Management, Tooling Ownership, License & Vendor Coordination, KPI & Performance Monitoring, Process & Maturity Reviews, Cross-Stakeholder Coordination, Supplier Performance Oversight
Preferred skills
None stated
Technologies
None stated
Responsibilities
Maintain and update operational procedures, methodologies, and documentation; Provide, configure, and manage monitoring, reporting, and service management tools; Oversee tool license inventory, renewals, and coordination with vendors; Track operational KPIs, SLAs, performance, availability, and capacity trends; Conduct operational audits and maturity assessments and drive improvements; Align operations, suppliers, and project teams on operational readiness topics; Provide data to incident, continuity, configuration, and availability processes; Support supplier reviews and coordinate escalations when needed; Lead and maintain the change management processes and ensure the quality.
Seniority
Mid-level (2-3 years experience)