Expert Customer Success Manager T Cloud Public
Core
Strategic management of TCP public cloud services, driving customer value, optimizing cloud usage, and preventing churn for corporate clients.
Role type
Senior Customer Success Manager (Public Cloud)
Builds
Cloud service delivery and customer retention strategies for enterprise accounts
Domain
Telecommunications / Public Cloud (IaaS, PaaS, SaaS)
Required skills
Cloud architecture (IaaS, PaaS, SaaS), AWS/Azure/Google/Rackspace ecosystems, AI knowledge, sales and business development, contract management, churn analysis, technical service provision
Preferred skills
OTC Practitioner or AMIGO Hyperscaler certification, Agile/Scrum/Kanban/DevOps, DevOps Foundation, OTC Architect, hybrid cloud solution development
Technologies
AWS, Microsoft Azure, Google Cloud, Rackspace, DevOps tools, API management frameworks
Responsibilities
Strategic business development for assigned customers, advising on cloud optimization and upselling, participating in vertical squads, managing customer satisfaction and churn prevention, forecasting, and transferring customer requirements to development teams
Seniority
Senior, hands-on IC
