Senior IT Customer Service Manager - Cloud & Enterprise Solutions (m/w/d)
Core
Account management and business development for enterprise IT and cloud solutions, driving P&L growth and customer retention.
Role type
Senior Account Manager (Customer Success)
Builds
Long-term partnerships and revenue growth for enterprise clients
Domain
IT Services / Cloud / Enterprise Solutions
Deliverable
client delivery
Required skills
Account management, P&L management, contract management, upselling/cross-selling, stakeholder management, business review facilitation
Preferred skills
IT or cloud environment experience, outsourcing experience
Technologies
N/A
Responsibilities
Analyze customer needs and develop accounts across the customer journey; build and maintain relationships at all decision-making levels; manage contract evolution and identify growth opportunities; ensure service quality and contract compliance; collaborate with Sales, Service Delivery, and Portfolio Management.
Seniority
Senior, hands-on IC