Help Desk Technician
Core
First-line help desk support for a diverse client base, handling hardware setup, OS installation, troubleshooting, and ticket management.
Role type
Help Desk Technician (Level 1)
Builds
Production support for client IT infrastructure
Domain
Managed IT Services / Microsoft Environment
Deliverable
client delivery
Required skills
Active Directory management, Microsoft 365 administration, hardware setup, ticketing system usage, basic networking troubleshooting, OS installation and troubleshooting
Preferred skills
A+ certification, Network+ certification, MSP or multi-client experience, Microsoft environment experience
Technologies
Active Directory, Microsoft 365, Office 365, ConnectWise, IT Glue
Responsibilities
Manage prioritized ticket queues, perform Active Directory moves/adds/changes, install and troubleshoot operating systems and software, set up PCs and printers, escalate complex issues, diagnose root causes, document troubleshooting steps
Seniority
Junior, hands-on IC