IT Service Desk Specialist
Core
First point of contact for IT requests, troubleshooting issues, resolving incidents, and managing ticket handling to ensure internal user productivity.
Role type
IT Service Desk Specialist
Builds
IT support services for internal users worldwide
Domain
IT Infrastructure / End-User Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft 365, iOS, Android, network technologies (WAN, LAN, WLAN), IT security, Windows Server, Linux, Microsoft Entra, Intune, cloud computing, ITIL practices
Preferred skills
ITIL 4 Foundation certification
Technologies
Windows, Microsoft 365, iOS, Android, Windows Server 2019/2022, Linux, Microsoft Entra, Intune
Responsibilities
Troubleshoot and resolve IT incidents, manage ticket handling per SLA, support IT onboarding and offboarding, prepare and maintain client devices, coordinate with third-party vendors, maintain asset records, provide local hands-on support for infrastructure and hardware installations
Seniority
Junior to Mid-level, hands-on IC
