IT End User Support Specialist
Core
Provide Tier 2/3 technical support for hardware, software, and network issues while maintaining system stability and security.
Role type
Senior IC IT End User Support Engineer
Builds
Stable end-user systems and infrastructure
Domain
IT Operations / Enterprise Support
Deliverable
client delivery
Required skills
Windows/macOS troubleshooting, Active Directory, Office 365, endpoint management, networking fundamentals (TCP/IP, DNS, DHCP, VPN), complex issue resolution
Preferred skills
CompTIA A+ or Microsoft certifications, Service-Now ticketing, Azure, Microsoft Intune, remote/hybrid environment support
Technologies
Active Directory, Office 365, Service-Now, Azure, Microsoft Intune, Crestron, Logitech
Responsibilities
Resolve escalated hardware, software, and network issues; set up and maintain laptops, mobile devices, and peripherals; troubleshoot printers, Wi-Fi, and application errors; support conference room AV setups; assist with IT projects like upgrades and migrations; document solutions for knowledge base/SOP
Seniority
Mid-level, hands-on IC