Desktop Specialist
Core
IT Help Desk Technician providing comprehensive software and hardware support to clients via phone, ticket, and on-site visits.
Role type
IT Help Desk Technician
Builds
Client IT support solutions and system configurations
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Active Directory, networking hardware, ticketing systems, hardware troubleshooting, network outage resolution, call queue management, client communication
Preferred skills
Managed Service Provider (MSP) experience, MS900, AZ900, CompTIA A+ certifications
Technologies
Connectwise, Active Directory
Responsibilities
Respond to support calls and assist clients remotely and on-site; Track and ensure timely response to on-site support calls; Accurately maintain records and expense accounts; Identify, research, and implement solutions to client problems; Provide internal systems support and configure, deliver, install, and implement client systems; Offer on-site client support and hardware maintenance
Seniority
Mid-level (2-4 years experience)