Help Desk Associate, Bureau of Early Intervention
Core
Provide technical support and data management for the New York City Early Intervention Program database to ensure timely service delivery for infants and children with developmental delays.
Role type
Help Desk Associate (Clerical/Technical Support)
Builds
Program database records and service authorization data for NYC Early Intervention providers
Domain
Public Health / Early Childhood Development / Government IT Support
Deliverable
dashboards & analysis | client delivery
Required skills
Data entry, database research, billing issue resolution, community outreach, phone support, Microsoft Office (Excel, Word, Outlook), typing 100 wpm
Preferred skills
Excellent telephone skills, computer proficiency, writing skills, ability to work under pressure, typing 45 wpm
Responsibilities
Respond to live technical assistance requests via phone and electronically; complete data entry for case information; conduct community outreach for service authorizations; research and resolve billing issues; analyze program database outcomes; liaise with state entities to resolve systemic issues
Seniority
Entry-level, hands-on IC
