IT Support engineer
Core
Providing first and second-level technical support, maintaining IT infrastructure, and ensuring efficient operation of technology solutions for clients.
Role type
IT Support Engineer / System Administrator
Builds
IT systems, user accounts, network connectivity, and security policies
Domain
Enterprise IT / Managed Services
Deliverable
client delivery
Required skills
Windows OS administration, Microsoft 365 and Azure Active Directory, Windows Server management, virtualization (VMware/Hyper-V), networking fundamentals (LAN/WAN/VPN/DNS/DHCP), PowerShell scripting, backup and disaster recovery procedures, ticketing system management, cybersecurity policy implementation, technical documentation
Preferred skills
Experience with remote desktop applications, help desk software, mobile device management, third-party vendor coordination
Technologies
Microsoft Windows, Microsoft 365, Azure Active Directory, Windows Server 2016/2019/2022, VMware, Hyper-V, PowerShell
Responsibilities
Install, configure, and troubleshoot desktops, laptops, printers, and scanners; Manage user accounts, permissions, and access rights; Troubleshoot network connectivity issues; Monitor and maintain servers and network devices; Install software updates and security patches; Respond to service requests within SLAs; Escalate complex issues; Assist with backup and disaster recovery; Coordinate with third-party vendors; Prepare technical documentation
Seniority
Mid-level, hands-on IC