Help Desk Rep & D365 ERP Support
Core
Provide primary IT support for hardware, software, and connectivity issues across Windows, macOS, and Linux environments.
Role type
Help Desk Representative & D365 ERP Support
Builds
IT support services for end users
Domain
Enterprise IT Operations
Deliverable
client delivery
Required skills
Hardware support, OS troubleshooting (Windows/macOS/Linux), Networking fundamentals (TCP/IP, DNS, VPN, LAN/WAN), Active Directory, SCCM, ServiceNow, Jira, BMC Remedy, Mobile device management
Preferred skills
None stated
Technologies
Active Directory, Cisco, Firewall, JIRA, LAN, Linux, macOS, Network Security, ServiceNow, TCP/IP, VPN, Windows
Responsibilities
Deliver responsive technical assistance via phone, email, or remote support; Diagnose and resolve application and OS problems; Set up, upgrade, and maintain desktops, laptops, and mobile devices; Manage Active Directory accounts and GPO configuration; Support network operations and troubleshoot connectivity; Monitor network performance and review logs; Track and document incidents in ServiceNow or Jira.
