Desktop and Engineering Support Engineer
Core
Main IT contact providing hands-on desktop support and engineering workflow assistance for the Taipei office.
Role type
Desktop and Engineering Support Engineer
Builds
Reliable IT infrastructure and development workflows for engineering teams
Domain
IT Support / Engineering Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS/Linux proficiency, hardware troubleshooting, networking fundamentals, Active Directory management, security compliance, cloud services familiarity, engineering toolchain support
Preferred skills
SCCM/imaging tools, Ansible/Puppet, network infrastructure config, VCS, documentation tools
Technologies
Windows 11, macOS, Linux, Microsoft 365, Zoom, Slack, AWS, Oracle, Active Directory, SCCM, Ansible, Puppet
Responsibilities
Serve as main IT liaison for the region, deliver day-to-day desktop support (hardware/software/troubleshooting), diagnose complex technical issues, partner with engineering to improve workflows, manage user accounts and permissions, monitor system health and security, advance issues to global IT/vendors, train end-users, identify recurring issues for long-term solutions
Seniority
Individual Contributor, hands-on support
