IT Support Engineer
Core
Provide hands-on technical support for hardware, software, networking, and workplace technology to keep IT systems running smoothly.
Role type
IT Support Engineer
Builds
Reliable and secure IT environment for employees
Domain
Logistics / Autonomous Transportation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows, macOS, Linux system support, Google Workspace administration, iOS/Android device support, hardware troubleshooting, basic networking (DNS, DHCP, TCP/IP, Wi-Fi), IT inventory management, vendor partnership
Preferred skills
UniFi, Meraki, Fortinet networking tools, Python/Bash/PowerShell scripting
Technologies
Windows, macOS, Linux, Google Workspace, Jira Service Management, Confluence, UniFi, Meraki, Fortinet
Responsibilities
Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology; Set up and configure new hire equipment, user accounts, access permissions, and software; Troubleshoot hardware, software, network, printer, and AV issues; Install, maintain, and repair computers, peripherals, and conference room equipment; Support onboarding and offboarding, including device setup, account provisioning, and equipment collection; Manage IT inventory, asset tracking, and equipment lifecycle needs; Perform routine system, security, and connectivity checks; Document support issues, resolutions, and internal IT processes; Partner with vendors to resolve hardware, internet, networking, or office IT issues; Support office infrastructure needs such as cabling, access points, and conference room setup
Seniority
Mid-level, hands-on IC
