L1-L2 Service Desk Engineer
Core
Provide L1–L2 technical support for end users in a corporate environment, maintaining office IT infrastructure and resolving hardware, software, and networking issues.
Role type
L1-L2 Service Desk Engineer
Builds
Stable IT operations for corporate end users
Domain
Corporate IT / Desktop Support
Deliverable
client delivery
Required skills
Windows 10/11 administration, MacOS support, endpoint security (antivirus, encryption, patch management), Active Directory, SCCM, VPN, ticketing systems
Preferred skills
Linux knowledge
Technologies
Windows 10/11, MacOS, Active Directory, SCCM, VPN
Responsibilities
Maintain and monitor office IT infrastructure, install and configure operating systems, troubleshoot hardware and software issues, perform system maintenance and patching, handle support tickets within SLA, assist with equipment procurement and setup, escalate complex issues
Seniority
Junior to Mid-level, hands-on IC
