Help Desk Junior
Core
Provide first-level technical support to users for daily IT issues, managing tickets and troubleshooting hardware/software problems.
Role type
Junior IT Support Technician
Builds
IT support services for end-users
Domain
IT Infrastructure / Help Desk
Deliverable
client delivery
Required skills
Windows OS support, macOS support, Microsoft 365/Office tools, Active Directory management, basic network configuration (IP, DNS, DHCP), IT troubleshooting
Preferred skills
English language proficiency
Technologies
Windows, macOS, Microsoft 365, Active Directory
Responsibilities
Manage IT support tickets, troubleshoot hardware and software issues, assist with OS and application usage, configure basic network settings
Seniority
Junior, entry-level (3-6 months experience)
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