2nd and 3rd Level IT Support Technician
Core
Provide advanced Level 2/3 IT support and system administration for internal users across global regions, ensuring stable and secure IT services.
Role type
Senior IC IT Support Technician (Level 2/3)
Builds
Stable and secure IT services for internal users
Domain
IT Operations / Global Support
Deliverable
client delivery
Required skills
Advanced hardware/software troubleshooting, System Administration (Windows/Linux), Active Directory/Azure AD, Network administration (LAN/WAN/VPN/DNS/DHCP), Microsoft 365 administration, Incident prioritization, Root cause analysis, Knowledge base documentation
Preferred skills
Shift-based availability, Cross-timezone communication
Technologies
Windows, Linux, Active Directory, Azure AD, Microsoft 365, VPN, DNS, DHCP
Responsibilities
Diagnose and resolve advanced hardware, software, OS, and connectivity issues; Perform system administration tasks for user environments and servers; Provide network support for LAN/WAN, VPN, DNS, and DHCP; Document incidents and resolutions in ticketing tools; Support user onboarding and offboarding; Conduct root cause analysis and improve support processes.
Seniority
Senior, hands-on IC