IT Technician
Core
Primary contact for client IT support, troubleshooting hardware/software/network issues, and administering Microsoft 365, Active Directory, and virtualization platforms.
Role type
Senior IT Technician (Infrastructure & Support)
Builds
Client IT support services, server maintenance, and network infrastructure management for 150+ businesses.
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows Server administration, Active Directory, Group Policy, DNS, DHCP, Exchange, Hyper-V, VMware, IP networking, hardware troubleshooting, RMM platforms, system patching, documentation (via careerplan.io/jobs/gee3544d-it-technician-at-professional-computer-associates)
Preferred skills
Cisco/WatchGuard/SonicWall networking, physical network installation, Azure/AWS cloud support, Citrix, Veeam, DevOps, ITIL, macOS support
Technologies
AWS Active Directory Azure Cloud Cisco Hardware Hyper-V Support Microsoft 365 Network Security VMware Veeam Windows Office 365 Citrix DevOps ITIL macOS Mobile
Responsibilities
Answer support calls and handle ticket triage, troubleshoot hardware/software/network problems, administer user accounts and permissions, monitor and maintain servers and virtualization platforms, perform system updates and security patching, support IT projects and migrations, create and maintain technical documentation
Seniority
Mid-level, hands-on IC