Associate Engineer, Professional Services
Core
Assist project teams in implementing technology solutions and managing client engagements for small and mid-market businesses.
Role type
Associate Engineer, Professional Services
Builds
IT infrastructure, server configurations, and managed service projects
Domain
IT Services / Managed Services
Required skills
Active Directory management, Exchange server administration, Microsoft 365 management, server hardware configuration, networking fundamentals, hypervisor management, incident troubleshooting, status reporting, project scheduling
Preferred skills
A+ certification, Microsoft associate level certification
Technologies
Microsoft Windows, Active Directory, Exchange 2010-2019, Microsoft 365, VMware ESXi, Microsoft Hyper-V, Citrix XenServer, CrowdStrike, Microsoft Defender, Cylance
Responsibilities
Prepare new equipment including asset documentation, firmware updates, and physical installation; collect and analyze project data to create status reports; review production and maintenance reports to address issues; assess project status against schedules and facilitate solutions; manage and prioritize personal utilization for billable work; interact with advanced engineer groups and vendors to escalate technical issues and drive incidents to resolution.
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/B2-00F-2D-072-associate-engineer-professional-services)