Analyst, Managed Services
Core
Support multiple clients on the Service Desk, handling inbound/escalated inquiries, remote hardware/software support, and network/datacenter/security technology management.
Role type
Senior IC Managed Services Analyst
Builds
High-end technology solutions for small and mid-market businesses
Domain
IT Managed Services / Network Administration
Required skills
Network administration, Windows desktop/server troubleshooting, Microsoft 365/Exchange, firewall/VPN management, ticketing systems, monitoring tools, incident analysis, remote support, vendor interaction, onsite client support
Preferred skills
Virtual desktop environment support, CompTIA A+/Microsoft/Cisco certifications
Technologies
Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp, Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, Microsoft 365, Active Directory, Windows Server, Office 365, Cisco AnyConnect, Meraki, Fortinet (via careerplan.io/jobs/B2-00F-14-F61-analyst-managed-services)
Responsibilities
Manage service tickets and respond within agreed timeframes; provide remote hardware/software support and documentation; act as internal escalation point for technicians; manage network, datacenter, security, and voice technologies; analyze and troubleshoot logs; use monitoring tools to investigate issues; interact with vendors to drive resolution; travel onsite to client offices; produce detailed service reports.
Seniority
Mid-level, hands-on IC