Senior IT Support Engineer
Core
Senior IT Support Engineer providing hands-on operational reinforcement for IT helpdesk and device fleet logistics.
Role type
Senior, hands-on IC IT Support Engineer
Builds
Internal IT support operations and device fleet management
Domain
IT Operations / Device Logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS ecosystem expertise, MDM management (Jamf/Kandji/Mosyle), device lifecycle management, fleet logistics, high-volume helpdesk operations, hardware onboarding/offboarding, inventory management, vendor coordination, MDM endpoint enrolment, runbook documentation
Preferred skills
Experience in fast-paced remote-friendly companies, problem-solving, attention to detail
Technologies
macOS, Jamf, Kandji, Mosyle, MDM
Responsibilities
Clear IT helpdesk backlog and handle day-to-day support for internal users across the macOS ecosystem; Handle full device/fleet logistics including preparing, imaging, configuring, shipping, retrieving, repairing, and reassigning Macs and peripherals; Run hardware onboarding and offboarding for joiners and leavers; Manage device inventory and stock; Coordinate repairs, RMAs, and returns with vendors and couriers; Perform endpoint enrolment and management tasks via MDM; Document procedures in clear, reusable runbooks.