IT Support Specialist
Core
Managing macOS fleet, access control, and internal tooling automation for a lean IT team in a live entertainment tech company.
Role type
hands-on IT Support Specialist with engineering growth potential
Builds
internal tooling, automation scripts, and infrastructure support
Domain
live entertainment technology / SaaS
Deliverable
infrastructure
Required skills
macOS administration, MDM tools (Kandji), identity and access management (Okta, SSO), terminal usage, networking fundamentals
Preferred skills
Docker, AWS, monitoring tools (Grafana, Datadog), scripting/automation, AI-assisted development tools
Technologies
Kandji, OpenVPN, Slack, Jira, Okta, Google Workspace, macOS, Docker, AWS, Grafana, Datadog
Responsibilities
Manage macOS fleet via MDM, act as gatekeeper for access management, support IT requests and triage issues, collaborate with SRE team on infrastructure, document runbooks and processes, automate common requests
Seniority
Individual Contributor, lean team environment